Terms of service

Terms of Service

Effective Date: July 29, 2026

OVERVIEW

Welcome to Dr. Bike NYC.

The terms "we," "us," and "our" refer to Dr. Bike NYC. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide bicycle and e-bike products, repair services, appointments, and customer support. Our online store is powered by Shopify.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

When using our Services, you may be asked to provide information including your name, email address, phone number, billing information, shipping information, or payment details. You agree that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

SECTION 2 – PRODUCTS AND SERVICES

We make every reasonable effort to accurately display and describe our products and repair services.

Product colors, appearance, availability, and specifications may vary depending on your device or manufacturer updates.

Repair results may vary depending on the age, condition, maintenance history, and previous modifications of your bicycle or e-bike.

We reserve the right to modify, discontinue, or limit any product or service at any time without notice.

SECTION 3 – ORDERS

Submitting an order or appointment request does not guarantee acceptance.

Orders become final once accepted by Dr. Bike NYC and payment has been processed.

Appointment requests are not confirmed until you receive confirmation from us.

We reserve the right to refuse, modify, or cancel any order or appointment at our discretion. If this occurs, we will attempt to notify you using the contact information provided.

Returns and exchanges are governed solely by our Refund Policy.

SECTION 4 – PRICING AND BILLING

All prices are listed in U.S. Dollars.

Prices, promotions, and availability may change without notice.

Applicable taxes, shipping charges, and other fees will be calculated during checkout where required.

You agree to provide accurate payment information and authorize us to charge the payment method you provide for purchases made through our Services.

SECTION 5 – SHIPPING AND DELIVERY

Delivery estimates are provided for convenience only and are not guaranteed.

Once an order has been transferred to the shipping carrier, the risk of loss passes to the customer.

We are not responsible for delays caused by shipping carriers, weather, customs, or circumstances beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website—including text, graphics, photographs, logos, videos, product descriptions, and designs—is the property of Dr. Bike NYC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools or services.

These tools are provided "as is" without warranties of any kind, and we are not responsible for their operation or performance.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of those websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

All purchases made through this website are transactions directly between you and Dr. Bike NYC.

Shopify is not responsible for products, services, repairs, warranties, or transactions conducted by Dr. Bike NYC.

SECTION 10 – PRIVACY POLICY

Your use of our Services is subject to our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be collected and processed by Shopify in accordance with Shopify's Privacy Policy.

SECTION 11 – SMS COMMUNICATIONS

If you voluntarily provide your mobile phone number and opt in to receive text messages, you consent to receive SMS communications from Dr. Bike NYC.

These messages may include:

  • Appointment confirmations

  • Repair status updates

  • Order notifications

  • Customer service communications

  • Promotional offers (only if you have opted in)

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of making a purchase.

SECTION 12 – FEEDBACK

Any suggestions, reviews, comments, ideas, or feedback submitted to us may be used by Dr. Bike NYC without restriction or compensation.

SECTION 13 – ERRORS AND OMISSIONS

Occasionally information on our website may contain typographical errors, pricing errors, inaccuracies, or omissions.

We reserve the right to correct such errors and to update or cancel orders if necessary.

SECTION 14 – PROHIBITED USES

You agree not to use our Services for any unlawful purpose or in any manner that could damage, disable, interfere with, or impair the operation of the Services.

This includes transmitting malicious software, attempting unauthorized access, scraping website content, or interfering with website security.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our Services at any time if these Terms are violated.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services, products, and repair services are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, Dr. Bike NYC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Dr. Bike NYC, its owners, employees, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our Services, products, or repairs.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Dr. Bike NYC from any claims, damages, liabilities, costs, or expenses resulting from your misuse of the Services or your violation of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other posted policies, constitute the entire agreement between you and Dr. Bike NYC regarding your use of the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent.

We may assign our rights and obligations under these Terms without notice.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by the laws of the State of New York and applicable federal laws of the United States.

Any disputes shall be resolved in the appropriate courts located in New York.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the Services constitutes acceptance of any revisions.

SECTION 24 – CONTACT INFORMATION

Dr. Bike NYC

32 Newkirk Plaza

Brooklyn, NY 11226

Phone: (929) 489-9837

Email: info@drbikenyc.com

Website: https://www.drbikenyc.com